Direct booking
Cancellation policy
simple and clear
What to know before booking direct on the hotel’s official website.
The rule
Free cancellation up to 5 days before the arrival date.
After that, the booking is no longer refundable.
How it works
How to cancel and get a refund?
🕒
2. The date of your request counts
The date of your message is what counts (Labuan Bajo time, WITA).
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3. Refund by bank transfer
If your request meets these conditions, we refund you by bank transfer (Wise).
Good to know
Online payment and bookings covered
Online payments (Midtrans) are not refunded automatically: the hotel processes the refund manually.
These conditions apply to bookings made directly with the hotel (hotelbonnenuit.com).
A question before cancelling?
Write to us and we will reply as soon as possible.
Hotel’s official websiteNo commissionSecure Midtrans payment24/7 service